Report a false ATOL claim
If a company shows an ATOL logo or number it isn't entitled to use, or you think a website is making false protection claims, report it to the Civil Aviation Authority:
atolcompliance@caa.co.uk
Include the company name, the website address, the ATOL number they showed you and screenshots if you have them.
A problem with your booking
- The company has failed: follow our guide on what to do when a travel company fails.
- You think you've been scammed: contact your bank straight away, then report it to Action Fraud, the UK's national reporting centre for fraud.
- A complaint about a trading company: raise it with the company first. If that doesn't resolve it, the company's trade association or Citizens Advice can help.
Contact this service
For questions about this website, or to tell us about wrong or out-of-date information, email:
atolcompliance@checkatol.org
We can't give advice about individual claims or bookings. For official decisions about ATOL, contact the CAA.